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Call us: +44 7539 471162
Email us: info@innovativelabco.com
Our commitment to supporting and developing your online strategy and maximising your website’s potential, we offer a fully-managed Support service with a range of support packages to suit your needs.
A dedicated support team and portal that is accessible online 24/7 to give you peace of mind.
The Support team is on hand for all of your support requirements once your website is live. With access to our entire team, you can relax knowing that we have everything taken care of.
Our Project Management System serves as a central point for all requests and queries, keeping the process efficient for requests of all sizes and providing full transparency.
Assistance with email set up, domain registration, DNS Records, hosting, and server queries. Our Service Desk Analysts are dedicated to providing a dependable service with good resolution times.
We provide detailed Service Level Agreements (SLAs) to match your bespoke support requirements, ensuring your mission-critical website generates revenue and leads without interruption.
As part of your SLA, you will have dedicated time each month with your Account Manager to allow for detailed forward planning and establishing a roadmap for your website.
Our support gives you the freedom to grow your existing website or app, knowing you have the professional support you need if any issues arise or new opportunities appear.
Many of our clients' websites have grown to become a mission critical part of their overall business. Whether it generates millions in revenue or serves as the primary lead generator, we provide the stability you need.
We understand the difficult challenges you face when running a website and are ideally placed to cover many of the aspects of running a website you perhaps cannot fulfil internally.
Many customers have specific classifications of requests within their SLA, including guaranteed response times covering both normal working hours as well as evenings and weekends for total peace of mind.
Our Support team is more than just a helpdesk; we are your digital partners. We work alongside you to ensure your website remains secure, fast, and up-to-date with the latest technologies and standards.
Begin your digital transformation